Patient Care Navigator

Bloom Healthcare • Lakewood, CO

1d • $25 - $28 • Onsite

About The Position

Bloom Healthcare is an employee-owned primary care and hospice practice providing high-touch, innovative care to vulnerable, homebound patients living with chronic conditions. The Patient Care Navigator manages administrative functions for a team of approximately 200 homebound patients and their Nurse Practitioner or Physician Assistant providers. The role coordinates patient visits and care needs, supports communication across care teams, and helps ensure timely, high-quality service and strong patient outcomes. The position is based at 12600 West Colfax Ave, Suite B200, Lakewood, Colorado 80215.

Requirements

• Current healthcare experience.
• Bachelor's degree.
• Strong leadership skills.
• Strong computer skills.
• Ability to multitask at a very high level.
• Strong problem-solving abilities.
• Excellent phone and customer service skills.

Nice To Haves

• Familiarity with EMR software; eCW is preferred.

Responsibilities

• Manage administrative functions for a team of 200 homebound patients and their providers, who are Nurse Practitioners or Physician Assistants.
• Coordinate timely visits and provide exceptional customer service to ensure the care needs of complex, homebound patients are met.
• Build trusted relationships with providers, home health and hospice agencies, patients and families, and Bloom senior leadership.
• Own team performance measures related to provider productivity, patient satisfaction, and timely call answering.
• Balance competing demands, including referrals, visits, records, and supply requests, through effective time management and prioritization.
• Ensure patients are seen promptly as requested by providers, nurses, and incoming requests.
• Build efficient provider schedules that enable patients to be seen using effective driving routes.
• Create provider schedules, confirm appointments, and schedule urgent appointments.
• Answer incoming phone calls and process incoming electronic faxes.
• Process provider requests for patient records.
• Order durable medical equipment and oxygen for patients as requested by providers.
• Send referrals to specialists, home health agencies, or hospice as requested by providers.
• Demonstrate strong communication across the care team.

Benefits

• Professional growth opportunities.
• Collaborative work environment with a passionate team.
• Comprehensive health, dental, and vision insurance, including an employer-paid benefit plan.
• 401(k) retirement plan.
• Employer-paid basic life and AD&D insurance.
• Potential performance-based bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level