Specialist - Patient Experience 32-40 hours/week
About The Position
The Patient Experience Specialist contributes to an exceptional patient experience through communication with patients, team members, and community partners. The Specialist works collaboratively with team members and patients to ensure demographic, insurance, sliding-fee, and other patient information is collected and entered accurately into the medical record to support patient care and accurate billing. The role reviews completed visits and makes edits or corrections so they are accurately submitted to the Revenue Cycle Team. The Specialist also contributes to creating and implementing efficient, effective workflows that support an exceptional patient experience through accurate insurance and demographic information. This position requires on-site work and is not eligible for a hybrid or fully remote schedule. The position is listed as 32–40 hours per week.
Requirements
- A bachelor’s degree in a related field or relevant experience is required.
- Exceptional customer service skills.
- Computer skills, including command of Microsoft Office Suite, particularly Excel.
- Knowledge of applicable office procedures and terminology.
- Knowledge of regulations such as HIPAA.
Nice To Haves
- Experience in healthcare and/or customer service.
- Knowledge of electronic medical records, particularly NextGen.
- Experience working in a community health center designated as a federally qualified health center (FQHC), and knowledge of FQHC requirements.
- Knowledge of healthcare insurance.
Responsibilities
- Communicate with patients, team members, and community partners to contribute to an exceptional patient experience.
- Collaborate with team members and patients to ensure patient demographic, insurance, sliding-fee, and other information is collected and accurately entered into the medical record.
- Review completed visits and make edits or corrections to ensure accurate submission to the Revenue Cycle Team.
- Contribute to creating and implementing efficient and effective workflows that support accurate insurance and demographic information.
Benefits
- Organization-wide incentive bonus of up to 5% of annual base salary.
- Competitive compensation with shift differentials for some positions.
- Health, dental, and vision insurance with employer-employee cost sharing.
- Health Savings Accounts with employer contributions.
- Flexible Spending Accounts.
- Employer-paid life insurance and short-term and long-term disability.
- 403(b) employer match up to 3%.
- Generous paid time off package.
- Non-CME training reimbursement up to $300 for full-time (32-hour) employees.
- Tuition assistance up to $1,500 for full-time (32-hour) employees.
- Gym membership and more.
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What This Job Offers
Job Type
Full-time
