Coordinator - Patient Experience 32-40 hours/week

Greater Portland Health•South Portland, ME

2d•Onsite

About The Position

The Patient Experience Coordinator contributes to an exceptional patient experience through communication with patients, team members, and community partners. The Coordinator works with team members and patients to ensure demographic, insurance, sliding fee, and other patient information is collected and accurately entered into the medical record to support patient care and accurate billing. The Coordinator reviews completed visits, making edits and corrections so they are accurately submitted to the Revenue Cycle Team. The role also contributes to creating and implementing efficient and effective workflows that support an exceptional patient experience through accurate insurance and demographic information. This position requires on-site work and is not eligible for a hybrid or fully remote schedule. The position is listed as 32–40 hours per week.

Requirements

Four to six years of education or experience in a related field.
Exceptional customer service skills.
Knowledge of applicable office procedures and terminology.
Knowledge of regulations such as HIPAA.

Nice To Haves

Knowledge of electronic medical records (EMRs), particularly NextGen.
Experience working in a community health center designated as a federally qualified health center (FQHC), and knowledge of FQHC requirements.
Knowledge of healthcare insurance and/or medical billing.

Responsibilities

Communicate with patients, team members, and community partners to contribute to an exceptional patient experience.
Collaborate with team members and patients to collect and accurately enter demographic, insurance, sliding fee, and other patient information into the medical record.
Review completed visits and make edits and corrections to ensure accurate submission to the Revenue Cycle Team.
Contribute to creating and implementing efficient and effective workflows that support accurate insurance and demographic information.

Benefits

Organization-wide incentive bonus of up to 5% of annual base salary.
Competitive compensation; shift differentials are available for some positions.
Health, dental, and vision insurance with employer-employee shared contributions.
Health Savings Accounts with employer contributions.
Flexible Spending Accounts.
Employer-paid life insurance, short-term disability, and long-term disability.
403(b) employer match up to 3%.
Generous paid time off package.
Non-CME training reimbursement up to $300 for full-time (32-hour) employees.
Tuition assistance up to $1,500 for full-time (32-hour) employees.
Gym membership and more.