Patient Experience Program Manager
About The Position
With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community. The Patient Experience Program Manager serves as a key driver of patient-centered culture across assigned markets. This role partners with frontline staff, leaders, and physicians to identify barriers to a positive patient experience and implement targeted strategies that improve performance on patient experience measures, including HCAHPS. This position will rotate across multiple hospitals in the market as directed by the market or regional leadership. The goal is to standardize patient experience practices, reinforce expectations, and elevate the voice of the patient in daily operations.
Requirements
- Bachelor’s Degree in Education, Psychology, Communications, Public health or related field required
- A minimum of 3 years of experience in healthcare operations, patient experience or quality improvement
- Certified patient experience professional preferred
- Experience with LEAN Six Sigma or Studerpri nciples
- Bilingual a plus
Responsibilities
- Auditing
- Coaching
- Reinforcing Bedside Shift Reporting
- Appreciative coaching
- Leader rounding
- Hourly rounding tactics
- Interpreting patient experience data with action planning
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
