Patient Experience Program Manager

Mountain Region Support • West Jordan, UT

23h • $33 - $47 • Onsite

About The Position

The Patient Experience Program Manager serves as a key driver of patient-centered culture across assigned markets. This role partners with frontline staff, leaders, and physicians to identify barriers to a positive patient experience and implement targeted strategies that improve performance on patient experience measures, including HCAHPS.
This position will rotate across multiple hospitals in the market as directed by the market or regional leadership. The goal is to standardize patient experience practices, reinforce expectations, and elevate the voice of the patient in daily operations.

Requirements

• Bachelor’s Degree in Education, Psychology, Communications, Public health or related field required
• A minimum of 3 years of experience in healthcare operations, patient experience or quality improvement

Nice To Haves

• Certified patient experience professional preferred
• Experience with LEAN Six Sigma or Studerpri nciples
• Bilingual a plus

Responsibilities

• Auditing, coaching, and reinforcing Bedside Shift Reporting
• Auditing, coaching, and reinforcing Appreciative coaching
• Auditing, coaching, and reinforcing Leader rounding
• Auditing, coaching, and reinforcing Hourly rounding tactics
• Interpreting patient experience data with action planning
• Standardize patient experience practices
• Reinforce expectations
• Elevate the voice of the patient in daily operations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level