Patient Experience Outreach Advisor

UTHealth Houston•, TX

2d•Onsite

About The Position

The Patient Experience Outreach Advisor serves as an onsite change agent, coach, and trainer for the Practice Plan, helping medical practice clinics improve the patient experience. Under the direction of the Senior Manager of Patient Experience Design and Improvement, the advisor partners with clinic managers to implement action plans and follow the Practice Plan’s patient experience strategy and best practices. The role reviews and articulates patient experience information—including survey responses, complaints, social media feedback, and patient rounding—to identify improvement opportunities. It provides hands-on observation, coaching, training, and support to clinic teams, motivating managers and staff to meet milestones and goals. The advisor manages patient experience needs across multiple clinics, self-manages a schedule to support clinic improvement, and travels to clinics in Houston and the surrounding area as practice needs require. Clinic assignments may change as needs are reassessed. Employees must permanently reside and work in Texas.

Requirements

Bachelor's degree required.
At least 2 years of experience in the patient experience field in a healthcare system or large physician practice, with demonstrated impact and improvement.
Must permanently reside and work in Texas.
Must be able to travel in Houston and the surrounding area.
Ability to review and articulate patient experience data, including survey responses, complaints, social media feedback, and patient rounding.
Physical ability to exert up to 20 pounds of force occasionally, up to 10 pounds frequently, and/or a negligible amount constantly to move objects.

Nice To Haves

Bachelor's degree in Public Health, Health Administration, Business Marketing, Organizational Development, or a related field preferred.
Hospital or medical practice experience preferred.
Experience with patient experience vendors such as NRC Health, Press Ganey, or others preferred.

Responsibilities

Understand patient experience data and share opportunities for improvement.
Work collaboratively with internal department and clinic teams, offering ideas and creative solutions.
Motivate clinic managers and staff to meet milestones and goals, and influence clinic leaders toward patient-focused practices.
Support staff through observation, coaching, or training on standards and best practices to reach expected goals.
Promote and follow the Practice Plan patient experience strategy.
Project plan initiatives that improve the patient experience at clinics.
Self-manage work schedules to make an effective impact on clinic improvement.
Manage the patient experience needs of multiple clinics at the same time and embrace new challenges.
Travel to different clinics each week or as requested based on practice needs.
Perform other duties as assigned.

Benefits

100% paid medical premiums for full-time employees.
Generous time off, including holidays, a preventative leave day, vacation, and sick time (around 37–38 days per year).
Increased vacation accrual with longer service.
Longevity Pay monthly payments after two years of service.
Retirement/pension plan.
Free financial and legal counseling.
Free mental health counseling services.
Gym membership discounts and access to wellness programs.
Employee discounts, including entertainment, car rentals, and cell phones.
Resources for child and elder care.