Patient Experience Advisor

Cooper Norcross University Hospital • Camden, NJ

1d • $29 - $48

About The Position

The Patient Relations Advisor serves as the primary source of action for patient or family issues and concerns. The role involves recognizing relevant departments, proactively rounding on patients and families, and collaborating with unit and department leadership on service issues. The advisor is responsible for all follow-up with the patient or family.

Requirements

• 3–5 years of customer service experience.
• High school diploma or equivalent.

Nice To Haves

• Hospital experience preferred.
• Bachelor’s degree preferred.
• Certificate in Patient Relations or Patient Experience Certification (CPXP) preferred.

Responsibilities

• Serve as the primary source of action for patient or family issues and concerns.
• Recognize relevant departments in addressing patient and family concerns.
• Proactively round on patients and families.
• Collaborate with unit and department leadership on service issues.
• Follow up with patients or families.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED