Patient Advisor

H K B COSMETIC SURGERY•Oklahoma City, OK

7d•$0 - $20•Onsite

About The Position

H/K/B Cosmetic Surgery is seeking a full-time Patient Advisor to support the administrative functioning of its plastic surgery center. The position is based in the Oklahoma City office and follows a Monday–Thursday schedule of 8:00 a.m.–5:00 p.m. and a Friday schedule of 8:00 a.m.–12:00 p.m. The Patient Advisor handles patient calls and scheduling, maintains patient information in the electronic records system, supports patients with directions and rescheduling, and relays messages to the appropriate office location or physician. Plastic surgery or dermatology experience is a plus, and Nextech EMR experience is preferred.

Requirements

Two years of experience working in a medical office environment.
High school diploma or equivalent education.
Equivalent combination of education and experience is accepted.

Nice To Haves

Plastic surgery or dermatology experience.
Nextech EMR experience.

Responsibilities

Answer and respond to a high volume of patient calls.
Provide excellent customer service etiquette.
Schedule appointments and follow-up visits for new and existing patients.
Use the electronic records system to create and update patient information.
Collect basic patient information.
Monitor where and when physicians are scheduled and what procedures they perform.
Provide patients with directions to relevant office locations as needed.
Call patients and assist with rescheduling needs.
Take messages for office locations as needed and relay them to the appropriate location or physician.