Patient Outreach Coordinator

Thermo Fisher Scientific • Tucson, AZ

7d • Onsite

About The Position

The Patient Outreach Coordinator supports patient recruitment and engagement for clinical research studies conducted at the research site. The role communicates with prospective study participants, conducts initial pre-screening activities, coordinates appointments, maintains accurate outreach records, and helps patients understand the research participation process. The coordinator works with Clinical Research Coordinators, investigators, recruitment staff, and site leadership to support enrollment goals while protecting patient privacy and following applicable research regulations, study requirements, and site procedures.

The ideal candidate communicates effectively and is comfortable engaging with patients by phone, text, email, and other approved channels. The position also supports recruitment campaigns, tracks recruitment metrics, and helps identify opportunities to improve patient engagement. Clinical questions, eligibility determinations, adverse-event information, and other clinical matters must be directed to appropriately qualified research staff.

Responsibilities

• Contact prospective research participants through approved phone, text, email, referral, database, and other outreach channels.
• Respond promptly and professionally to patients interested in clinical research studies.
• Explain study opportunities using clear, patient-friendly language and IRB-approved recruitment materials and messaging, as applicable.
• Conduct initial pre-screening conversations using approved questionnaires or study-specific criteria.
• Identify potentially eligible patients and refer them to the appropriate clinical research team member for further evaluation.
• Follow up with prospective participants who have expressed interest but have not scheduled or completed an appointment.
• Support outreach campaigns to increase awareness of available clinical research opportunities.
• Schedule screening visits, telephone appointments, and other study-related appointments as appropriate.
• Provide approved appointment instructions, directions, and preparation information.
• Send appointment reminders and follow-up communications to help reduce missed visits.
• Coordinate transfer of qualified patient leads to research staff for further screening.
• Help patients navigate the initial research-site experience and direct clinical or study-specific questions to qualified research personnel when appropriate.
• Document patient contacts, outreach attempts, responses, pre-screening results, appointments, and disposition in applicable recruitment or site systems.
• Maintain organized and current patient recruitment records.
• Track recruitment metrics, including lead volume, contact rates, pre-screening outcomes, scheduled appointments, screening attendance, and enrollment progression.
• Assist site leadership in identifying recruitment trends, barriers, and opportunities to improve patient engagement.
• Maintain confidentiality of patient and research information.
• Follow site standard operating procedures, study-specific requirements, and applicable privacy and research regulations.
• Use approved recruitment scripts, advertisements, and patient-facing materials as required.
• Protect confidential and personally identifiable patient information in accordance with HIPAA and applicable site policies.
• Escalate medical questions, eligibility determinations, adverse-event information, and other clinical matters to appropriately qualified research staff.
• Complete required training related to clinical research, privacy, study protocols, and site procedures.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed