Patient Experience & Medical Assistant

WEILER PLASTIC SURGERY•Lake Charles, LA

7d•Onsite

About The Position

The Patient Experience & Medical Assistant supports the success of the Westbank clinic by combining patient service with clinical support. The role helps provide a seamless, welcoming, and high-quality patient experience from check-in through treatment and checkout. It requires working in a fast-paced environment, balancing front-office and clinical responsibilities, and transitioning between administrative and patient-care duties as needed. Communication, empathy, professionalism, teamwork, and attention to detail are essential.

Requirements

High school diploma or equivalent.
Strong communication, empathy, professionalism, teamwork, and attention to detail.
Ability to work in a fast-paced environment and balance front-office and clinical responsibilities.
Ability to transition between administrative and patient-care duties as needed.
Assist with injectable treatments only as directed and within applicable training and scope of practice.

Nice To Haves

Certified Medical Assistant certification preferred.
1–2+ years of experience in a medical office, hospital, aesthetics, medspa, or hospitality/customer service environment preferred.
Experience in aesthetic medicine or a medspa environment preferred.

Responsibilities

Greet patients and visitors warmly and create a friendly, professional first impression.
Check patients in and out efficiently.
Answer multi-line phone systems courteously and professionally.
Schedule, confirm, and reschedule appointments.
Provide information about clinic services, policies, and procedures.
Provide concierge-level service, address patient questions or concerns, and escalate when appropriate.
Assist with patient flow and communication between front-office and clinical staff.
Perform clerical duties, including scanning, attaching paperwork, faxing, and handling incoming and outgoing mail.
Accurately process patient payments, including balances, rewards programs, and third-party payment plans.
Explain and enroll patients in applicable rewards programs and promotional offers.
Help patients understand their financial responsibilities and payment options.
Address billing questions and concerns.
Maintain knowledge of practice pricing, promotions, financial policies, and offerings.
Assist Nurse Practitioners with injectable treatments, including Botox and fillers, as directed and within applicable training and scope of practice.
Help prepare for injectable treatments, including taking appropriate photographs and applying topical numbing as directed.
Complete new patient paperwork and assist with sending and receiving required clearances.
Take and maintain accurate before-and-after patient photographs according to practice standards.
Stock treatment rooms and maintain adequate clinical supplies.
Maintain clean, organized, and properly prepared treatment areas.
Follow established safety, hygiene, infection-control, and confidentiality standards.
Support efficient clinic operations and patient flow.
Perform other duties as assigned.