Patient Experience Manager 3

Sodexo•Orlando, FL

8d•$86,275 - $111,650•Hybrid

About The Position

Sodexo has a new and exciting opening for a Patient Experience Manager 3 to support North Florida HCA Division. The Patient Experience Manager 3 will drive and implement strategies to enhance the patient dining experience. This position will have a home office but will be required to visit accounts weekly. The ideal candidate will live in the North Florida area. We're looking for candidates who are passionate, solution oriented, and have a positive attitude. The ideal candidate will have great technical skills as well as excellent communication with clients, staff and patients.

Requirements

Demonstrate excellent communication and customer service skills
Bachelor’s degree or equivalent experience
3 years of relevant experience

Responsibilities

Rounding with existing patients, families, and Nursing personnel
Collaboration with hospital clinical and administrative leadership
Collecting, organizing, and trending data
Communicating findings with both Nutrition Services and interdisciplinary teams
Networking with other hospitals to identify best practices
Some oversight of the Diet Office and supervision of Diet Office hourly staff & patient services hourly staff
Daily patient meal rounding utilizing Service Depot, interacting with patients and nursing staff
Identifying and implementing process improvement initiatives to increase patient satisfaction
Ensuring food safety and sanitation compliance
Oversee patient tray line to ensure meal accuracy
Work closely with the Clinical Nutrition
Act as the liaison between the dietitians, nurse managers
Work with the other Sodexo Managers with the goal of enhancing the patient experience and dinning experience
Regularly analyze patient satisfaction data and implement additional measurements and action plans in these areas to achieve optimal unit performance