Clinical sales consultant

Lmmc•Omaha, NE

About The Position

The Patient Experience Manager (PEM) guides patients through their full care journey, from onboarding through ongoing treatment, to provide a seamless, informed, and empowering experience. The role combines patient education, program coordination, and relationship management to support long-term engagement and outcomes. The PEM helps patients feel confident, supported, and connected throughout their care. The role supports both patient experience and clinic performance through engagement and coordination. It requires flexibility, adaptability, and a team-first mindset, including cross-functional support for clinic operations and patient needs as they arise, within the scope of the employee’s training and licensure. The position description may be adjusted as business needs evolve.

Requirements

Strong communication and relationship-building skills.
Highly organized, with attention to detail.
Ability to manage multiple patients and priorities simultaneously.
Proficiency in EMR and CRM systems and Microsoft Office.
Patient-centered mindset and a passion for delivering exceptional experiences.

Responsibilities

Guide patients through onboarding, treatment progression, and ongoing care.
Educate patients on treatment options, timelines, and expectations.
Help patients remain engaged and consistent with their care plans.
Celebrate patient progress and reinforce long-term success.
Build strong, trust-based relationships with patients.
Address patient questions, concerns, and barriers to adherence.
Provide clear, simple, and proactive communication at every stage.
Manage patient accounts, subscriptions, and documentation.
Coordinate with clinical and administrative teams to ensure seamless care.
Support medication ordering, tracking, and follow-up.
Monitor patient activity and re-engage patients as needed.
Partner with PRCs and clinical staff to ensure a consistent patient experience.
Support clinic flow when needed to maintain efficiency and patient satisfaction.
Communicate effectively across teams to ensure alignment and continuity of care.
Take ownership of the patient journey and help prevent gaps in communication or care.
Maintain professionalism, positivity, and confidence in interactions; set expectations and follow through consistently.
Support clinic operations as needed, which may include check-in, rooming patients, preparing rooms, assisting clinical staff, or helping maintain clinic flow within the scope of training and licensure.