Clinical sales consultant

Limitless Male•Omaha, NE

About The Position

The Patient Experience Manager (PEM) guides patients through their full care journey, from onboarding through ongoing treatment, to provide a seamless, informed, and empowering experience. The role combines patient education, program coordination, and relationship management to support sustained engagement and outcomes. The PEM helps patients feel confident, supported, and connected throughout their care. The role delivers a personalized, high-touch experience; helps patients understand their options; communicates clearly about treatments and protocols; ensures smooth transitions and proactive follow-up; and builds trust through empathetic communication. It also supports clinic operations and patient needs as they arise, within the scope of the role, training, and licensure.

Requirements

Strong communication and relationship-building skills.
Highly organized with attention to detail.
Ability to manage multiple patients and priorities simultaneously.
Proficiency in EMR, CRM systems, and Microsoft Office.
Patient-centered mindset and passion for delivering exceptional experiences.
Flexibility, adaptability, and a team-first mindset.

Responsibilities

Guide patients through onboarding, treatment progression, and ongoing care.
Educate patients on treatment options, timelines, and expectations.
Help patients stay engaged and consistent with their care plans; celebrate progress and reinforce long-term success.
Build trust-based patient relationships and address questions, concerns, and barriers to adherence.
Provide clear, simple, proactive communication throughout each stage of care.
Manage patient accounts, subscriptions, and documentation.
Coordinate with clinical and administrative teams to support seamless care.
Support medication ordering, tracking, and follow-up.
Monitor patient activity and re-engage patients as needed.
Partner with PRCs and clinical staff to maintain a consistent patient experience.
Support clinic flow and operations as needed, including check-in, rooming patients, preparing rooms, or supporting clinical staff within training and licensure.
Communicate across teams to ensure alignment and continuity of care.
Take ownership of the patient journey, set expectations, follow through, and collaborate with the team to support patient success and clinic performance.