Clinical Consultant

Baxter•Pittsburgh, NY

6d•Remote

About The Position

The Clinical Consultant provides clinical and application support for Baxter’s vital sign and cardiology product lines to customers and the internal sales force in hospital and clinic settings. The role ensures educational programs meet corporate and customer goals and serves as a liaison between Baxter protocols and customers. This is a remote position with a preferred home base in Boston, Massachusetts; Pittsburgh, Pennsylvania; Orlando, Florida; or Charlotte, North Carolina. Travel is up to 80%, including overnight stays. The consultant also participates in a clinical on-call program, supporting customer clinical calls on a rotating one-week basis, Monday through Friday.

Requirements

At least two years of experience in critical care, an emergency department, post-anesthesia, a telemetry unit, or another related health practice.
Experience educating and training medical and non-medical personnel through formal staff development or a preceptor program.
Knowledge of cardiac arrhythmia, hemodynamic, pulmonary artery, and cardiac output monitoring.
Excellent oral, written, interpersonal, and presentation skills.
Excellent organizational skills.
Experience as an educator or public speaker.
Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
Ability to build relationships easily while working independently and remaining self-motivated.
Ability to travel up to 80%, including overnight stays.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Work with the sales team throughout the sales cycle, including presales activities such as onsite meetings, conference calls, demonstrations, and clinical evaluations.
Provide clinical assistance and customer training on the intended use of vital sign and cardiology product lines, and conduct post-training follow-up.
Support account management by identifying potential or actual customer complaints and issues, and liaising between the sales team and customers to resolve problems.
Identify sales-force training needs and work with marketing teams to develop training plans and provide new or refresher training.
Identify customer needs and collect product-enhancement suggestions; collaborate with business and project management teams on recommendations.
Maintain detailed records of training and customer communications, and provide updates to Salesforce.com and the clinical manager.
Participate in the clinical on-call program, supporting customers for clinical calls on a one-week rotating basis, Monday through Friday.
Travel to hospital and clinical settings, including overnight travel, up to 80%.

Benefits

Medical and dental coverage starting on day one.
Basic life, accident, short-term and long-term disability, and business travel accident insurance.
Employee Stock Purchase Plan with the ability to purchase company stock at a discount.
401(k) Retirement Savings Plan with employee contributions and company matching.
Flexible Spending Accounts.
Educational assistance programs.
Paid holidays.
Paid time off ranging from 20 to 35 days based on length of service.
Family and medical leaves of absence.
Paid parental leave.
Commuting benefits.
Employee Discount Program.
Employee Assistance Program.
Childcare benefits.