Patient Experience Liaison Customer Service
About The Position
Seeking a Patient Experience Liaison/Customer Service professional for a part-time position (48 hours biweekly) at Baptist Health Floyd. This role is focused on creating a welcoming environment for patients and visitors, particularly in the surgery waiting area. The liaison will act as the primary contact, assessing needs, directing individuals to appropriate services, and serving as a communication link between the surgical team and patients/families. The position also involves assisting with other Patient Experience (PEX) projects and initiatives to enhance the overall patient experience. This is an opportunity to work in a regional, non-profit community hospital known for its excellent working environment and commitment to continued education and growth.
Requirements
- High School Diploma or equivalent
Nice To Haves
- Associate degree preferred
Responsibilities
- Create a welcoming environment for all those entering the hospital seeking care or service.
- Act as the primary contact for those entering the surgery waiting area.
- Seek to understand the needs of individuals and direct them to the appropriate area for registration, waiting, surgeon consultation, etc.
- Proactively assess the needs of those in the surgery waiting area and appropriately address such needs.
- Act as the communication conduit between the surgical services team and patients or patient family members.
- Assist with other PEX projects/initiatives to support the overall experience of those who receive services at Baptist Health Floyd.
Benefits
- Competitive salaries
- Excellent benefits
- Opportunity to work for an organization that promotes continued education and growth
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
