Customer Experience Liaison

Renewal by Andersen of CNY • City of Syracuse, NY

1d • Onsite

About The Position

Renewal by Andersen of CNY is seeking a Customer Experience Team Member for their Signature Service Team. This role focuses on providing post-installation support to homeowners, acting as a primary point of contact and ensuring a smooth customer journey. The ideal candidate is a master communicator, cool under pressure, tech-savvy, and customer-service oriented, contributing to the company's 'Signature Service Experience' and 'Everybody's Gotta Win' culture.

Requirements

• A master communicator (written and spoken)
• Cool under pressure and sharp with time management
• Tech-savvy, organized, and detail-obsessed
• Someone who thrives in a team-first, fast-paced environment
• Customer-service experience is a must
• A valid driver’s license and a winning attitude
• High school diploma required
• Strong background in customer service (high volume preferred)

Nice To Haves

• Salesforce experience
• 2-year degree preferred
• Experience in a sales environment

Responsibilities

• Be the primary point of contact for post-installation support
• Manage communication via phone, text, email, and more
• Partner with sales and project managers to ensure a smooth customer journey
• Solve problems before they become problems
• Help create that Signature Service Experience we're known for

Benefits

• Competitive Pay
• Hands-on training with company leaders
• Real opportunities to grow in a company that’s growing fast

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED