Participant Experience Liaison

WelbeHealth • La Quinta, CA

8h

About The Position

The WelbeHealth PACE program helps seniors stay in their homes and communities by providing medical care and community-based services, including medical, dental, and physical therapy. The Participant Experience Liaison is accountable for connecting PACE participants to the PACE system of care and serving as a liaison between participants and their WelbeHealth care team. This role focuses on ensuring smooth onboarding to the PACE program and plays a key role in supporting participants throughout their entire WelbeHealth journey. WelbeHealth's core values and participant focus lead the way.

Requirements

• High school diploma or equivalency; professional experience may be substituted
• Excellent organizational, customer service, and communication skills in settings with seniors, their families, and IDT members
• Ability to present information to various groups and leadership
• Highly motivated, self-directed, able to execute tasks in a quickly changing environment, and able to make sound decisions in emergency situations
• Must obtain CPR and First Aid certification within 180 days of hire and maintain certification thereafter

Nice To Haves

• Bachelor’s degree in communications or relevant field preferred
• CPR and First Aid certification upon hire preferred

Responsibilities

• Act as a liaison and maintain open communication with interdisciplinary team (IDT) disciplines, other care team members, and external providers to ensure the highest level of care
• Assist management with participant experience and service recovery related special projects, such as implementation of satisfaction surveys
• Facilitate communication among service providers, families, participants, and caregivers
• Provide customer service calls to ensure satisfaction with IDT and specialty care appointments
• Support the grievance process, providing high touch customer service and partnering with IDT and participant until resolution
• Attend all required meetings and committees as directed by supervisor
• Continue check-ins with participants to ensure they are no longer a risk for disenrollment and their concerns have been handled

Benefits

• Medical insurance coverage (Medical, Dental, Vision)
• Work/life balance – we mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days
• Advancement opportunities - We’ve got a track record of hiring and promoting from within, meaning you can create your own path!
• Additional benefits
• Base salary plus bonus
• Competitive total rewards package that includes a 401(k) match
• Comprehensive healthcare coverage
• Broad range of additional benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees