Customer Experience Liaison

Renewal by Andersen of CNY • Syracuse, NY

6d • Onsite

About The Position

Renewal by Andersen of CNY is seeking a Customer Experience Team Member for their Signature Service Team. This role is crucial for providing post-installation support to homeowners, acting as the primary point of contact and ensuring a smooth customer journey. The ideal candidate will be a master communicator, cool under pressure, and dedicated to creating a positive customer experience. This is a full-time, day shift position located in Syracuse, NY.

Requirements

• A master communicator (written and spoken)
• Cool under pressure and sharp with time management
• Tech-savvy, organized, and detail-obsessed
• Someone who thrives in a team-first, fast-paced environment
• Customer-service experience is a must
• A valid driver’s license and a winning attitude
• High school diploma required

Nice To Haves

• Salesforce experience
• 2-year degree preferred
• Experience in a sales environment = a plus!

Responsibilities

• Be the primary point of contact for post-installation support
• Manage communication via phone, text, email, and more
• Partner with sales and project managers to ensure a smooth customer journey
• Solve problems before they become problems
• Help create that Signature Service Experience we're known for

Benefits

• Competitive Pay
• Hands-on training with company leaders
• Work that actually matters to people
• Real opportunities to grow in a company that’s growing fast
• You’ll be part of a company culture where Everybody's Gotta Win

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED