Patient Experience Investigator-Piedmont Geriatric Hospital

Virginia Information Technologies Agency•Nottoway, VA

26d•$47,511 - $65,565•Onsite

About The Position

The Patient Experience Investigator develops, implements, and monitors the patient experience initiative and related activities to foster excellence in service delivery to internal and external stakeholders. The role works collaboratively with facility administration, management, staff, patients, families, and other stakeholders to develop, coordinate, and support programs and activities related to patient, visitor, and employee satisfaction. Duties require interpreting and applying policies and procedures, auditing medical records to obtain data needed for Joint Commission and/or CMS accreditation, and working effectively with professionals across hospital disciplines. The investigator must be able to adjust their schedule to conduct second- and third-shift interviews as needed. The position is based at Piedmont Geriatric Hospital. The hiring range is $47,511–$65,565.

Requirements

Experience working with older adults with mental health challenges.
Experience conducting abuse and/or administrative investigations and Root Cause Analysis/Five Whys analysis.
Experience in a mental health setting.
Experience administering surveys and collecting and aggregating data.
Experience in data analysis and using PC-based word-processing and spreadsheet software.
Successful completion of DBHDS Abuse/Neglect Investigation Training upon hire or within four months of hire.
Ability to interpret and apply policies and procedures.
Good written and verbal communication skills.
Ability to adjust the work schedule to conduct second- and third-shift interviews as needed.
Ability to audit medical records for accreditation data.
Ability to work effectively with professionals from a variety of disciplines in a hospital environment.

Nice To Haves

Investigative training or experience.
College degree in human services, a health care profession, business/public/hospital administration, or equivalent experience.

Responsibilities

Develop, implement, and monitor the patient experience initiative and related activities.
Collaborate with facility administration, management, staff, patients, families, and other stakeholders to develop, coordinate, and support programs related to patient, visitor, and employee satisfaction.
Interpret and apply policies and procedures.
Conduct interviews during second and third shifts as needed by adjusting the work schedule.
Audit medical records to obtain data required for Joint Commission and/or CMS accreditation.
Administer surveys and collect and aggregate data.
Conduct abuse or administrative investigations and Root Cause Analysis/Five Whys analysis.