Patient Experience Coordinator
About The Position
The Patient Experience Coordinator: Provides coaching and support to ensure effective and successful patient experiences and improve patient satisfaction. Listens to patients and their families to ensure needs are being addressed. Access and document in clinical record as appropriate. Act as a liaison between the patient and healthcare personnel. Provides just in time communication to patients, families and colleagues related to the patient experience. Provides ongoing and new employee education related to HCAPS and Patient Experience Initiatives. Works closely with the CNO and CAO to plan, implement and facilitate the work activities related to an excellent patient experience. We are looking for an individual with acute care patient advocate experience to fill this position. Throughout communities in Illinois and Wisconsin, 13 hospitals, numerous community-based health centers and clinics, our 13,000+ colleagues have built a culture based on our solid core values of respect, care, competence, and joy. These are the ideals we believe in, work by, and live each day. Built upon more than 145 years of service to the communities we serve, we now look to the future and our place in it as a health care system that strives to continually improve processes, procedures, and outcomes with the latest and most advanced technologies and treatments. Regardless of how far our passion for excellence carries us, our focus will always remain on the most important person in our entire organization: The patient.
Requirements
- High School Diploma or GED plus 5 years relevant patient advocate experience is required.
- Three years of patient advocate experience is required.
Nice To Haves
- Associates degree in business or healthcare plus 3 years relevant patient advocate experience is preferred.
Responsibilities
- Provides coaching and support to ensure effective and successful patient experiences and improve patient satisfaction.
- Listens to patients and their families to ensure needs are being addressed.
- Access and document in clinical record as appropriate.
- Act as a liaison between the patient and healthcare personnel.
- Provides just in time communication to patients, families and colleagues related to the patient experience.
- Provides ongoing and new employee education related to HCAPS and Patient Experience Initiatives.
- Works closely with the CNO and CAO to plan, implement and facilitate the work activities related to an excellent patient experience.
Benefits
- Comprehensive and affordable health coverage includes medical, prescription, dental and vision coverage for full-time and part-time colleagues.
- Paid Time Off (PTO) combines vacation, sick, and personal days into one balance to allow you the flexibility to use your time off as you need.
- Retirement benefits including HSHS contributions.
- Education Assistance benefits include up to $5,250 of educational assistance each calendar year and tuition discounts to select colleges with no waiting period.
- Adoption Assistance provides financial support up to $7,500 for colleagues growing their families through adoption to reimburse application and legal fees, transportation, and more!
- Wellness program with incentives, employer-paid life insurance and short-term and long-term disability coverage, flexible spending accounts, employee assistance program, ID theft coverage, colleague rewards and recognition program, discount program, and more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
