Patient Experience & Sales Coordinator

RELIVE Health Wellington•Wellington, FL

1d•Onsite

About The Position

RELIVE is the premier health and wellness center in the country where we focus on putting the patient first to create personalized wellness solutions for unmatched results. We skip the short-term fix and help our patients take charge of their lives so they can look, feel, and be their best. From fighting fatigue to turning back the clock, everything we do revolves around one thing and one thing only — you. We are seeking a professional, energetic, and sales-driven Patient Experience & Sales Coordinator to join our growing wellness and medical spa team. This is a high-impact, patient-facing role ideal for someone who thrives in a fast-paced environment, enjoys building strong relationships, and is passionate about delivering an elevated patient experience while supporting practice growth. The Patient Experience & Sales Coordinator represents the RELIVE brand while maintaining the highest level of professionalism, confidentiality, hospitality, and patient care at all times. This role is responsible for managing front desk operations and serving as the first impression of the clinic, creating a welcoming, polished, and exceptional patient experience from initial inquiry through ongoing treatment, follow-up, and retention. The ideal candidate will oversee patient onboarding, scheduling, memberships, treatment coordination, and wellness service sales while confidently educating patients on available services and treatment options including Hormone Replacement Therapy (HRT), Medical Weight Loss (GLP-1 programs), peptide therapies, IV therapy, facials, skincare, and concierge wellness services. This position requires excellent communication skills, organization, multitasking ability, professionalism, and confidence discussing wellness programs, memberships, treatment plans, and service recommendations in a compassionate, patient-focused manner. The ideal candidate must be skilled at building strong relationships with patients, providers, and team members while contributing to patient retention, operational efficiency, and overall business growth through exceptional service, communication, and patient engagement.

Requirements

Educated to GED level or equivalent
Previous experience working in customer service, concierge, hospitality, wellness, aesthetics, luxury retail, or patient-facing environments preferred
Sales experience preferred, especially in wellness, aesthetics, memberships, or medical services
Minimum one (1) year experience in a medical, wellness, or med spa setting preferred
Strong communication, multitasking, organization, and customer service skills
Professional appearance and positive attitude
Ability to work independently and within a team-oriented environment
Experience with scheduling software, CRM systems, or EMR/EHR systems preferred

Responsibilities

Serve as the first impression of the clinic by warmly welcoming patients and visitors in person and by telephone while creating a professional, polished, and welcoming environment
Answer patient inquiries, provide exceptional customer service, and appropriately direct questions or concerns to the proper provider or team member when necessary
Optimize patient satisfaction, provider schedules, and treatment room utilization through effective appointment scheduling and coordination
Maintain smooth patient flow by notifying providers of patient arrivals, communicating delays, and supporting efficient front desk operations
Comfort patients by anticipating patient needs, answering questions, and maintaining a clean, organized, and inviting reception area
Support patient onboarding, check-in, and check-out processes while ensuring accurate documentation and a seamless patient experience
Assist with patient follow-up communication, appointment confirmations, lead follow-up, and retention initiatives
Support wellness and aesthetic service sales by educating patients on memberships, treatment packages, promotions, and available services while helping recommend options best suited to the patient’s goals and needs
Educate patients on available wellness and aesthetic services, memberships, promotions, and treatment options while supporting patient engagement, retention, and sales initiatives
Record and collect patient charges, assist with invoicing and payment processing, and support recurring membership and financing transactions when applicable
Support overall clinic growth and patient experience through professionalism, communication, organization, and exceptional customer service
Ensure availability and organization of patient information by filing, retrieving, and maintaining accurate patient records
Maintain patient accounts by obtaining, recording, and updating personal, medical, and financial information accurately
Maintain business office inventory and supplies by monitoring stock levels, anticipating needs, placing orders, verifying deliveries, and coordinating equipment service or repairs with management as needed
Maintain clinic operations by following established policies, procedures, and operational expectations while communicating workflow or operational concerns appropriately
Liaise with administrative and medical team members pre- and post-therapy to support coordinated patient care and operational efficiency
Accurately utilize online booking systems, CRM platforms, EMR/EHR systems, and other clinic software
Protect patient rights and confidentiality by adhering to HIPAA regulations and company privacy standards