Patient Experience Coordinator- Full-Time

St. Joseph's Health • Paterson, NJ

2d • Onsite

About The Position

Represents and supports the Patient Experience strategic plan and vision at St. Joseph’s Health. The Coordinator of the Patient Experience embodies St. Joseph’s mission, vision, values, strategies and culture. They apply expertise in patient experience best practices and change management methods to improve patient satisfaction. The Coordinator of the Patient Experience is a highly visible member of the team and serves as a primary contact and liaison between Patient Experience leadership and their assigned campus, department, or division. In this role, the Patient Experience Coordinator interprets data, provides feedback and makes recommendations in collaboration with the Patient Experience team. Works with physicians, unit/division leaders and line staff in both clinical and ancillary departments. In addition, the Coordinator of the Patient Experience is a key driver of training and education programs that support organization wide patient experience initiatives to improve scores, outcomes, and quality improvement indicators. Demonstrates the ability to stay informed of system goals, business strategies and quality standards to assist in setting Patient experience standards and goals.

Requirements

• Bachelor's degree required.
• Two to three years of previous work related experience.
• Requires analytical skills with the ability to exercise sound judgment, attention to detail and problem resolution.
• Must possess strong customer service, communication, organizational & interpersonal skills.

Nice To Haves

• Master's degree preferred in Patient Experience, Hospital Administration, or related field.
• Proficiency in Press Ganey, RL Solutions, and Excel preferred.
• Experience with producing and presenting data reports and conducting trainings in order to support the patient experience strategic plan and vision preferred.

Responsibilities

• Represents and supports the Patient Experience strategic plan and vision.
• Applies expertise in patient experience best practices and change management methods to improve patient satisfaction.
• Serves as a primary contact and liaison between Patient Experience leadership and their assigned campus, department, or division.
• Interprets data, provides feedback and makes recommendations in collaboration with the Patient Experience team.
• Works with physicians, unit/division leaders and line staff in both clinical and ancillary departments.
• Drives training and education programs that support organization wide patient experience initiatives.
• Stays informed of system goals, business strategies and quality standards to assist in setting Patient experience standards and goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level