Patient Experience Coordinator- Full-Time

St. Joseph's Health•Paterson, NJ

2d•$32 - $50•Onsite

About The Position

Represents and supports the Patient Experience strategic plan and vision at St. Joseph’s Health. The Coordinator of the Patient Experience embodies St. Joseph’s mission, vision, values, strategies and culture. They apply expertise in patient experience best practices and change management methods to improve patient satisfaction. The Coordinator of the Patient Experience is a highly visible member of the team and serves as a primary contact and liaison between Patient Experience leadership and their assigned campus, department, or division. In this role, the Patient Experience Coordinator interprets data, provides feedback and makes recommendations in collaboration with the Patient Experience team. Works with physicians, unit/division leaders and line staff in both clinical and ancillary departments. In addition, the Coordinator of the Patient Experience is a key driver of training and education programs that support organization wide patient experience initiatives to improve scores, outcomes, and quality improvement indicators. Demonstrates the ability to stay informed of system goals, business strategies and quality standards to assist in setting Patient experience standards and goals.

Requirements

Expertise in patient experience best practices.
Knowledge of change management methods.
Ability to interpret data.
Ability to provide feedback and make recommendations.
Ability to collaborate with Patient Experience team, physicians, unit/division leaders, and line staff.
Ability to stay informed of system goals, business strategies, and quality standards.

Responsibilities

Represents and supports the Patient Experience strategic plan and vision at St. Joseph’s Health.
Applies expertise in patient experience best practices and change management methods to improve patient satisfaction.
Serves as a primary contact and liaison between Patient Experience leadership and their assigned campus, department, or division.
Interprets data, provides feedback and makes recommendations in collaboration with the Patient Experience team.
Works with physicians, unit/division leaders and line staff in both clinical and ancillary departments.
Drives training and education programs that support organization wide patient experience initiatives to improve scores, outcomes, and quality improvement indicators.
Stays informed of system goals, business strategies and quality standards to assist in setting Patient experience standards and goals.