Patient Experience Coordinator

Fertility Specialists of Texas•Plano, TX

7d•Onsite

About The Position

Fertility Specialists of Texas is a leading fertility clinic known for advanced treatments and a genuinely compassionate, patient-centered approach. We offer a full spectrum of reproductive care: consultations, IUI, IVF, and egg, sperm, and embryo freezing, with high success rates and a team that shows up for patients at every step of their journey. We’re proud of our clinical excellence and equally proud of the environment we’ve built for the people who deliver that care every day. The Patient Experience Coordinator is the first face our patients see and the first voice they hear, and that moment matters more than most. This is a full-time, 40-hour-per-week position based at our Plano, TX location. We’re looking for someone who brings professionalism to patient-facing work and understands that in this setting, warmth and composure aren’t just nice to have - they’re part of the care.

Requirements

Demonstrated experience delivering exceptional customer service in a professional setting
Calm, composed, and genuinely warm demeanor
Proficiency with EHR systems or a demonstrated ability to learn software quickly
High school diploma required

Nice To Haves

Healthcare or clinical front desk experience
Bilingual in English and Spanish
Comfort managing competing priorities in a fast-paced clinical environment
Ability to make patients feel heard and at ease, even when they’re stressed or scared
Familiarity with insurance verification and clinic procedures
Associate or bachelor’s degree preferred

Responsibilities

Greet and check in patients with warmth and professionalism
Collect service payments and reconcile daily transactions
Manage incoming calls and route them accurately to the right teams, prioritizing by urgency
Guide patients through clinic policies and assist with required forms
Verify and document insurance benefits and coverage in patient charts
Log all interactions accurately in the electronic health record (EHR)
Coordinate with care teams on schedule changes and patient flow
Handle filing, scanning, and faxing to support daily operations
Uphold HIPAA regulations and maintain strict patient confidentiality
Cover other Patient Services Representative roles during absences as needed