Patient Experience Coordinator - Marquis MD

ICBD • Boca Raton, FL

2d • Onsite

About The Position

The Patient Experience Coordinator shapes every first impression and sets the tone for the member experience at Marquis MD, a concierge medical practice. This role ensures every patient interaction is seamless, personal, and aligned with the Marquis MD brand, aiming to deliver world-class hospitality to concierge medical practice members.

Requirements

• Consumer-facing experience in the high-end hospitality industry (e.g., luxury hotels, private clubs, or high-end retail).
• Experience serving discerning clientele.
• Outstanding interpersonal and communication skills.
• Exceptional organizational ability and attention to detail.
• Polished presentation consistent with the Marquis MD brand.
• Ability to remain composed and professional under pressure.
• Warm, intuitive, and approachable.
• Proactive and detail-oriented.
• Dependable and team-focused.
• Embodies the Marquis MD values of accessibility, excellence, empathy, and integrity.

Responsibilities

• Welcome and assist patients and guests in a warm, professional manner that reflects the Marquis MD standard.
• Anticipate member needs and provide an effortless, personalized experience.
• Maintain an organized and elegant reception environment.
• Ensure all interactions are handled with discretion and empathy.
• Coordinate with the care team to support smooth patient flow.
• Manage appointment scheduling and confirmations.
• Assist with membership inquiries, renewals, and onboarding.
• Coordinate referrals and follow-ups as needed.
• Ensure communication between patients and providers is clear and timely.
• Handle phone, email, and in-person inquiries with professionalism.
• Maintain organized and accurate documentation.
• Assist with forms, billing coordination, and correspondence.
• Identify opportunities to enhance front-of-house efficiency.

Benefits

• 21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays).
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Medical, dental, vision, long-term disability, and life insurance.
• Generous 401(k) with up to 6% employer match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed