Patient Experience Coordinator 2 - Full-Time

HEALTHY COMMUNITY HEALTH CENTER • Harrisonburg, VA

19d • Onsite

About The Position

Join our mission to provide patient-centered healthcare that is accessible and affordable for all. About HCHC HCHC is a non-profit 501(c)3 federally qualified health center, a true universal access medical facility. HCHC brings together an exceptional team of health care providers, a responsive and helpful administrative staff, and a supportive Board of Directors to fulfill our mission of providing comprehensive primary care health services to anyone in the community regardless of their financial situation.

Requirements

• Must be able to organize patient information
• Basic addition and subtraction mathematics skills
• Proven typing skills
• Ability to multitask such as: answering phones, greeting patients, entering information in a computer system
• Possess good interpersonal skills
• Able to work effectively with co-workers and the public

Nice To Haves

• Certification/Registered as a Medical Assistant or higher
• Previous experience in a medical office setting
• Fluency in Spanish
• Fluency in language other than English

Responsibilities

• Answer phone
• Correctly schedule patients for with either new or return visits for all services and locations.
• Correctly collect new patient information
• Correctly apply the refill protocol as needed
• Correctly schedule double books per policy
• Understand and support provider/patient panels
• Serve as a backup to PEC1 as needed/requested
• PEC2’s will be crossed training on all PEC1 functions to allow for cross coverage in the front office as needed.
• Other responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed