Patient Experience Coordinator & Financial Officer

HealthSource Chiropractic of Fort Worth•Fort Worth, TX

11d•$20 - $27•Onsite

About The Position

This role is a blend of front desk operations, patient experience, scheduling coordination, financial conversations, administrative support, sales/conversion, marketing/community outreach, and team support. The ideal candidate is a "DO-ER" who is dependable, organized, fast, positive, and thrives in a busy environment. They will help keep the office flowing, organized, and operating at a high level while creating an incredible experience for our patients. The company is rapidly growing and is looking for someone who loves staying busy, knocking out to-do lists, keeping things organized, talking to people, hitting goals and metrics, taking ownership, and being part of a winning team. This role is perfect for someone who is energetic, bubbly, highly personable, loves helping people, is comfortable discussing finances and payment options, enjoys sales and goal-driven environments, is fast-paced but detail-oriented, takes tasks to 100% completion, thrives under pressure, enjoys a challenge, and loves being the operator that keeps things moving.

Requirements

Must be a "DO-ER", dependable, organized, fast, positive, and thrive in a busy environment.
Energetic, bubbly, and highly personable.
Loves helping people.
Comfortable discussing finances and payment options.
Enjoys sales and goal-driven environments.
Fast-paced BUT detail-oriented.
Takes tasks to 100% completion.
Thrives under pressure and enjoys a challenge.
Willing to jump in and help wherever needed.
Flexibility and reliability are required.
Willingness to commit to the team and energy in return.

Nice To Haves

Experience in chiropractic, dental, or medical offices is a PLUS
Insurance verification experience is a PLUS
Sales/customer service experience is a HUGE PLUS

Responsibilities

Greeting and checking patients in/out
Answering phones with energy and professionalism
Scheduling and managing appointments
Responding to texts, emails, leads, and patient messages
Helping new patients feel welcomed and confident
Preparing financials, discussing care plans, pricing, and payment options
Collecting payments and explaining charges, closing out charges and applying credits
Insurance verification and benefits review
Submitting referrals and authorizations
Assisting veterans with Community Care referrals and paperwork
Helping maintain organization and follow-through throughout the office
Coordinating communication between providers, rehab, and front desk
Managing to-do lists and operational tasks
Supporting marketing events and community outreach
Participating in weekly team trainings and growth meetings
Jumping in wherever needed to support the team and patient experience
Participating in marketing/community events
Participating in team cross-coverage
Participating in special projects
Participating in growth initiatives