Patient Experience Coordinator & Financial Officer

HealthSource Chiropractic•Fort Worth, TX

11d•Onsite

About The Position

HealthSource Chiropractic – Southwest Fort Worth is seeking a highly motivated and energetic individual to join their team as a Patient Experience Coordinator & Financial Officer. This role is more than just front desk work; it requires a proactive 'do-er' who is dependable, organized, fast, positive, and thrives in a busy, growing clinic environment. The ideal candidate will love staying busy, completing tasks, keeping things organized, interacting with people, hitting goals, taking ownership, and being part of a winning team. This position blends front desk operations, patient experience, scheduling, financial discussions, administrative support, sales, marketing, and team support, all aimed at keeping the office flowing smoothly and creating an exceptional patient experience.

Requirements

Must be a 'do-er', a get-it-done person
Dependable, organized, fast, positive
Thrives in a busy environment
Energetic, bubbly, and highly personable
Loves helping people
Comfortable discussing finances and payment options
Enjoys sales and goal-driven environments
Fast-paced BUT detail-oriented
Takes tasks to 100% completion
Thrives under pressure and enjoys a challenge
Willing to jump in and help wherever needed
Flexibility and reliability are required
Willing to commit and bring energy
Willing to train the right person with the right attitude and work ethic

Nice To Haves

Experience in chiropractic, dental, or medical offices is a PLUS
Insurance verification experience is a PLUS
Sales/customer service experience is a HUGE PLUS

Responsibilities

Greeting and checking patients in/out
Answering phones with energy and professionalism
Scheduling and managing appointments
Responding to texts, emails, leads, and patient messages
Helping new patients feel welcomed and confident
Preparing financials, discussing care plans, pricing, and payment options
Collecting payments and explaining charges, closing out charges and applying credits
Insurance verification and benefits review
Submitting referrals and authorizations
Assisting veterans with Community Care referrals and paperwork
Helping maintain organization and follow-through throughout the office
Coordinating communication between providers, rehab, and front desk
Managing to-do lists and operational tasks
Supporting marketing events and community outreach
Participating in weekly team trainings and growth meetings
Jumping in wherever needed to support the team and patient experience
Participating in marketing/community events
Participating in team cross-coverage
Participating in special projects
Participating in growth initiatives