Patient Experience Associate

NYU Langone Health • Norwich, NY

2d • Onsite

About The Position

Under supervision, the Patient Experience Associate performs secretarial duties, utilizing knowledge of medical terminology and hospital, clinical, or laboratory procedures. This role is based in the Patient Experience department at UHS Chenango Memorial Hospital, with a primary day shift and 40 regular scheduled weekly hours. United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier, encompassing four hospitals, long-term care, home care services, and physician practices across Broome and surrounding counties. UHS serves two-thirds of the region’s population, generates $1.3 billion annually in economic impact, and employs over 6,300 individuals. The organization operates under values of Compassion, Trust, Respect, Teamwork, and Innovation, with a shared mission to enhance the health and well-being of the communities it serves. Every employee contributes significantly to this mission.

Requirements

• High School Diploma or equivalent

Nice To Haves

• Two years’ experience in medical environment with working knowledge of insurance applicable to outpatient medical care
• Proficient computer skills
• Knowledge of Medical Terminology
• Experience with scheduling
• Current driver's license

Responsibilities

• Performs secretarial duties, utilizing knowledge of medical terminology and hospital, clinical, or laboratory procedures

Benefits

• Medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week
• Flexible plan options and coverage tiers for benefits
• Discounted childcare through Bright Horizons
• Voluntary benefits like pet insurance, legal services, and identity theft protection
• PTO starts accruing from day one
• 403(b) retirement plan and company match
• Flexible spending accounts
• Access to financial advisors
• Up to $400/year in wellness rewards
• 24/7 EAP counseling
• Virtual mental health support
• A food pantry
• PTO donation program
• Professional attire through the Classy Closet
• Access to 100,000+ online courses
• Leadership programs
• Tuition reimbursement
• Clinical ladders
• Internal mobility
• Continuous review of compensation to ensure market competitiveness and internal equity

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees