Patient Experience Ambassador Part Time
About The Position
Under the direction of the Manager of Patient Experience, the Patient Experience Ambassador enhances the hospital experience for patients and their families and supports them as they navigate healthcare. The role is responsible for the effective, friendly, and efficient functioning of the lobby and reception area. The ambassador addresses patient and family concerns, provides service recovery, and participates in improvement initiatives aimed at exceptional patient and family experiences. The ambassador helps develop and implement initiatives to improve patient and family satisfaction, participates in multidisciplinary committees, and brings the patient and family perspective into the organization’s ongoing improvement efforts. The role also works with department and hospital leadership to share trends in patient and visitor feedback and recommend ways to improve the experience.
Requirements
- High school education required.
- Excellent interpersonal skills (medium proficiency).
- Excellent communication skills (high proficiency).
Nice To Haves
- 1–3 years of customer service experience in a hospital setting.
- Spanish bilingual proficiency preferred (medium proficiency).
Responsibilities
- Serve as a liaison and advocate between patients, family members, and medical and administrative teams.
- Interact with patients and families to facilitate their engagement in the care provided during the hospital stay.
- Listen to concerns and mediate issues, escalating to department leadership when necessary.
- Recommend or deploy service-recovery actions for dissatisfied patients and families as needed.
- Assist with developing and implementing initiatives to improve patient and family satisfaction.
- Participate in multidisciplinary committees and bring the patient and family perspective into ongoing organizational improvement efforts.
- Share trends in patient and visitor feedback with department and hospital leadership and recommend ways to improve the patient and family experience.
- Welcome and direct patients and visitors, issue visitor passes, provide information about hospital guidelines, and answer the phone.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
