Patient Experience Advocate - Emergency Department (ED) (Full Time/Evenings)

Texas Health Resources•Dallas, TX

14h•Onsite

About The Position

Bring your passion to Texas Health so we are Better + Together! This role will partner with Physicians, RNs, LVNs, Paramedics, and others to help support the full circle of comprehensive, patient centered care. The Emergency Department is a Level 1 Trauma, Comprehensive Stroke, Comprehensive Heart Attack, ECMO CPR, and SANE facility. This is a high volume, high acuity Emergency Department seeking highly skilled candidates for managing patient experience in some of life's most challenging situations.

Requirements

High school diploma or equivalent required
3 years of hospital experience required
Excellent communication skills

Nice To Haves

Associate’s degree preferred
Experience working in the Emergency Department within a customer service industry highly preferred
Strong conflict resolution and communication experience across all patient populations including pediatric, adults, and elderly highly preferred

Responsibilities

Reviews, research, and evaluates complaints and inquiries
Prioritizes concern multiple or complex issues
Oversees referral, investigation, and resolution of complaints
May respond to government or regulatory complaints
Responds to government or regulatory agencies as appropriate
Identifies problems and works with those involved to implement changes and solutions
Acts as an Advocate for patients
Acts as a liaison between patients, staff, and physicians
Serves as resource person for hospital staff, medical staff, and physician's office staff