Patient Escorter
About The Position
The Patient Escorter transports patients and non-patient items throughout the hospital, supporting safe, timely transitions between care areas. The role assists nursing and clinical staff with patient movement and positioning, communicates relevant information to receiving departments and dispatchers, and accompanies discharged patients to their destinations. Patient transport levels 3 and 4 are performed when deemed appropriate by an R.N. The Patient Escorter provides courteous customer service, responds to dispatch alerts and transport requests, and works with healthcare professionals and teammates to promote safe and efficient care. The role also maintains transport equipment and work areas, including traction equipment, wheelchairs, beds, cribs, and lifts. Training is two weeks, full time, Monday through Friday, 8:00 a.m. to 4:30 p.m. The posting notes that both part-time and full-time positions are available, with nights and evenings most needed.
Requirements
- High school diploma or equivalent.
- No directly related experience required.
- Complete two weeks of full-time training, Monday through Friday, 8:00 a.m. to 4:30 p.m.
Responsibilities
- Transport level 3 and 4 patients when deemed appropriate by an R.N.
- Assist nursing staff with lifting, moving, and positioning patients during transport and radiologic procedures.
- Transport patients to surgical, diagnostic testing, outpatient, and other clinical procedure areas using beds, wheeled stretchers, or wheelchairs.
- Communicate patient information and needs to receiving departments, dispatchers, and the patient escort team.
- Accompany discharged patients to their destinations.
- Complete patient transports in a manner consistent with team response-time and completion-time averages.
- Transport non-patient items, including blood products and equipment, to patient care areas as requested through Epic.
- Respond independently to PET Lift Team Epic requests using portable floor lifts and assist clinical staff with ceiling lifts as needed.
- Respect patient rights regarding informed consent and confidential information.
- Advocate for patients and hospital personnel by providing courteous, attentive, and conscientious service.
- Follow and model organizational and departmental Core Standards; prioritize planned and unplanned events and proactively address problems.
- Coordinate with healthcare professionals to support smooth transitions and continuity of care.
- Demonstrate interpersonal skills and support teammates in achieving safe, efficient, customer-focused transportation.
- Respond to and resolve dispatch alerts, delays, or problems during assigned shifts.
- Keep work areas organized, safe, accessible, effective, and efficient for employees, patients, and families.
- Communicate appropriate care and clinical information when patients or clients are admitted, referred, transferred, or discharged.
- Set up and maintain traction equipment on beds and cribs.
- Perform daily equipment rounds and utility room checks.
- Clean wheelchairs and conduct daily safety checks to maintain equipment integrity.
- Use basic equipment-repair knowledge.
- Collaborate with the team to maintain a developmentally appropriate environment and participate in multidisciplinary problem solving, collegial learning, and best-practice efforts.
- Address conflicts directly, constructively, and tactfully; promote cooperation, respect, and trust.
- Assist others and provide leadership in implementing patient-care and access standards; may serve as a formal or informal mentor or coach.
Benefits
- Additional pay, such as shift, on-call, or weekend differentials, may apply.
- Benefits may apply.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
