Patient Engagement Dental Representative - Call Center

CareSouth • Baton Rouge, LA

1d • Onsite

About The Position

Join CareSouth as a Full-Time Patient Engagement Dental Representative and embrace an exciting opportunity to make a difference in dental care! Located onsite in Baton Rouge, this role allows you to leverage your dental knowledge while utilizing your call center experience to connect with patients meaningfully. Your expertise will help educate patients on their dental health, ensuring they receive quality care and support.
Your role as a Patient Engagement Dental Representative - Call Center
As a Full-Time Patient Engagement Dental Representative at CareSouth, you will deliver exceptional service through our call center, ensuring each caller feels valued and supported. Your responsibilities will include receiving and efficiently managing inbound calls, transferring them to the appropriate parties when necessary. You'll play a key role in data retrieval and management, maintaining accurate records to enhance patient engagement. Additionally, you will be tasked with scheduling appointments as needed, creating a seamless experience for patients seeking dental care.
In this role, your commitment to quality service will directly impact the care our patients receive.

Requirements

• Proven call center experience
• Solid foundation in dental knowledge
• Critical thinking skills
• Familiarity with relevant software tools

Responsibilities

• Receiving and efficiently managing inbound calls
• Transferring calls to the appropriate parties when necessary
• Data retrieval and management
• Maintaining accurate records
• Scheduling appointments

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed