Patient Encounter Specialist

OVP Health•Ravenswood, WV

About The Position

The Patient Encounter Specialist welcomes patients into the office, schedules appointments by phone, and arranges follow-up appointments in person. The role supports patient check-in and checkout, registration, payment collection, insurance documentation, communication with clinical staff, and other administrative needs of the provider and office. Duties may include chart filing and appointment reminder calls depending on the office’s systems and practices. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or GED.
Working knowledge of how a medical office operates.
At least two years of experience in a healthcare setting.

Nice To Haves

At least one year of experience working in the medical field is preferred but not required.
CPR certification preferred.

Responsibilities

Register new patients.
Collect co-payments and balances on outstanding accounts.
Input insurance information and scan patients’ photo IDs and insurance cards.
Check patients in and notify the nurse or provider when a patient is ready to be seen.
Check patients out.
Answer phone calls coming into the assigned line.
Schedule follow-up appointments according to the provider’s instructions.
Assist the provider as requested.
Type letters or send faxes for the provider or nurse as requested.
In offices using paper charts, file charts and pull them for the following day.
Take messages for staff members and providers when callers do not want to leave a voice message, and deliver messages to the correct person.
Send tasks to the appropriate person.
In offices without an automated calling system, call the next day’s patients to remind them of appointments before leaving.
Before filing a chart, ensure the provider has completed all charting.