Patient Encounter Specialist

OVP Health•Ravenswood, WV

About The Position

The Patient Encounter Specialist welcomes patients to the office, schedules appointments by phone, and arranges follow-up appointments face to face. The role supports patient registration and check-in/check-out, appointment coordination, and a range of administrative tasks for providers, nurses, and other staff. OVP Health Care describes its mission as serving with compassion and excellence to save lives and nurture stronger, healthier communities.

Requirements

High school diploma or GED.
Working knowledge of how a medical office operates.

Nice To Haves

At least one year of experience working in the medical field is preferred but not required.
CPR certification is preferred.
Two or more years of experience in a healthcare setting is listed.

Responsibilities

Greet patients and welcome them into the office.
Register new patients and enter insurance information.
Collect copayments and balances on outstanding accounts.
Scan patient photo identification and insurance cards.
Check patients in and notify the nurse or provider when they are ready to be seen.
Check patients out.
Answer incoming phone calls on the assigned line.
Schedule appointments by phone and make follow-up appointments according to provider instructions.
Assist the provider as requested, including typing letters or sending faxes for providers or nurses.
When the office uses paper charts, file charts and pull them for the following day, ensuring the provider has completed charting before filing.
Take messages for staff members or providers when callers do not wish to leave a voicemail, and deliver messages to the appropriate person.
Send tasks to the appropriate person.
When the office does not use an automated calling system, call the next day's patients before leaving to remind them of their appointments.