Patient Encounter Specialist

OVP Health•Mason, WV

14h

About The Position

The Patient Encounter Specialist greets patients and welcomes them into the office, schedules appointments by phone, and schedules follow-up appointments face to face. The role supports patient check-in and check-out, registration, payment collection, insurance documentation, communications, and other office and provider needs. Depending on the office’s processes, the specialist may also manage paper charts and remind patients of upcoming appointments.

Requirements

High school diploma or GED.
Working knowledge of how a medical office operates.

Nice To Haves

At least one year of experience working in the medical field is preferred but not required.
CPR certification is preferred.
Two or more years of experience in a healthcare setting is listed in the qualifications.

Responsibilities

Register new patients.
Collect co-payments or balances on outstanding accounts.
Input insurance information and scan photo identification and insurance cards.
Check patients in and notify the nurse or provider when a patient is ready to be seen.
Check patients out.
Answer phone calls received on the assigned line.
Make follow-up appointments according to provider instructions.
Assist the provider as requested.
Type letters or send faxes for the provider or nurse when requested.
Where paper charts are used, file charts and pull charts for the next day.
Take messages for staff members and providers when callers do not want to leave a voice message, and deliver the messages to the correct person.
Send tasks to the appropriate person.
Where there is no automated calling system, call the next day’s patients before leaving to remind them of their appointments.
Before filing charts, ensure the provider has completed all charting.