Patient Encounter Specialist

OVP Health Care•Huntington, WV

41d•Onsite

About The Position

The Patient Encounter Specialist greets patients, welcomes them into the office, schedules appointments by phone, and schedules follow-up appointments in a face-to-face setting. This role is crucial for managing patient flow and administrative tasks within the medical office.

Requirements

Working knowledge of how a medical office runs.
Ability to lift minimum 25 pounds.
Ability to perform job responsibilities in a facility with multiple levels and without elevator or mechanical transportation.
Operates a computer and keyboard.

Nice To Haves

High School Diploma or G.E.D. preferred.
At least one year of experience working in the medical field.
CPR Certified preferred.

Responsibilities

Registers new patients.
Collects co-payments or balances on out-standing accounts.
Inputs insurance information.
Scans a photo id and insurance card(s).
Checks patients in and notifies the nurse/provider that the patient is ready to be taken back.
Checks patients out.
Answers all phone calls.
Makes follow-up appointments per the provider’s instructions.
Assists the provider in any way he/she might ask.
Types letters or sends faxes for the provider or nurse if asked.
Assists with filing charts and pulling them for the next day.
Takes messages for other staff members and providers.
Calls the next day’s patients to remind them of their appointments if the office does not have an automated calling system.
Ensures the provider has finished all charting before the chart is filed.
Other duties may be assigned.