Patient Encounter Associate- Ruttenberg Cancer Center - Mount Sinai Hospital - 11a-7pm weekends required
About The Position
The Patient Encounter Associate performs support functions related to patient reception, scheduling, and financial pre-clearance to promote patient satisfaction and appropriate reimbursement. The role includes scheduling and pre-registration, self-pay screening, insurance eligibility review, collecting and verifying demographic and insurance information, determining insurance or payment sources, identifying authorization or referral requirements, and helping resolve insurance issues. The schedule includes an initial probationary period of 9 a.m.–5 p.m., followed by 11 a.m.–7 p.m. four days per week and a weekend shift every week: either Saturday or Sunday, 7 a.m.–3 p.m. or 8 a.m.–4 p.m. A minimum of one week of on-site training is provided by the practice.
Requirements
- High school diploma or GED.
- At least one year of physician-practice experience.
- Complete a minimum of one week of on-site training provided by the practice.
Nice To Haves
- Associate degree preferred.
- Experience in a medical office setting.
- Experience using a computer system for physician scheduling.
Responsibilities
- Greet patients in person and by telephone and update insurance and demographic information in the practice management system.
- Collect registration and financial information for pre-registration, enter it into the practice management system, and ensure entries are complete and accurate.
- Answer practice phones and schedule, reschedule, or cancel appointments according to established protocols.
- Contact patients at home to confirm scheduled and canceled appointments.
- Check patients in and complete registration, including demographic verification, financial screening, insurance prioritization and verification with third-party providers as appropriate, follow-up appointment scheduling, discussion of the self-pay policy for new patients, Medicare as Secondary Payer questionnaires when appropriate, and completion of the NOPP process.
- Ensure patients have paid, or collect, the appropriate co-pay under billing management direction and issue receipts according to cash-control protocols.
- May perform simple to moderately complex charge-entry tasks or enter patient payments and prepare the cashier’s deposit; these duties are mutually exclusive and may not be performed by the same employee.
- Facilitate prior authorization and schedule provider-requested diagnostic testing for patients in EPIC.
- Monitor waiting-room status regularly and advise patients of wait times.
- Work collaboratively with other hospital departments to ensure prior approval and other required procedures are completed before care is delivered.
- Reconcile the daily patient schedule with closed encounters.
- Work billing edit reports and review encounters that may require correction.
- Scan documents into EPIC daily.
- Provide feedback to the Manager about registration and change-posting issues that negatively affect operations, supporting system development and process improvement.
- Follow HIPAA and other federal and state requirements for proper handling of protected health information documents.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
