Patient Encounter Associate- Ruttenberg Cancer Center - Mount Sinai Hospital - 11a-7pm weekends required

Mount Sinai Health System•New York, NY

6d•Onsite

About The Position

The Patient Encounter Associate performs support functions related to patient reception, scheduling, and financial pre-clearance to promote patient satisfaction and institutional reimbursement. Duties include scheduling and pre-registration, self-pay screening, insurance eligibility determination, collecting and verifying patient demographic and insurance information, identifying authorization or referral requirements, and helping resolve insurance issues. The role is based at the Ruttenberg Cancer Center at Mount Sinai Hospital. The stated schedule includes 9 a.m.–5 p.m. during probation, then 11 a.m.–7 p.m. four days per week, plus either Saturday or Sunday every week, with a weekend shift of 7 a.m.–3 p.m. or 8 a.m.–4 p.m. At least one week of on-site training is provided.

Requirements

High school diploma or GED.
One year of physician practice experience.
Complete a minimum of one week of on-site training provided by the practice.

Nice To Haves

Associate degree preferred.
Experience in a medical office setting.
Experience using a computer system for physician scheduling.

Responsibilities

Greet patients in person and by telephone and update insurance and demographic information in the practice management system.
Gather registration and financial information for pre-registration, enter it into the practice management system, and ensure entries are complete and accurate.
Answer practice phones and schedule, reschedule, or cancel appointments according to established protocols.
Contact patients at home to confirm scheduled and canceled appointments.
Check patients in and complete registration, including demographic verification, financial screening, insurance verification, follow-up appointment scheduling, discussion of the self-pay policy with new patients, completion of Medicare as Secondary Payer questionnaires when appropriate, and obtaining signed NOPP forms.
Ensure patients have paid or collect the appropriate co-pay under billing management direction, and provide receipts according to cash-control protocols.
May perform simple to moderately complex charge entry or enter patient payments and prepare the cashier's deposit; these duties are mutually exclusive and may not be performed by the same employee.
Facilitate prior authorization and schedule provider-requested diagnostic testing for patients in EPIC.
Regularly review the waiting-room status and advise patients of wait times.
Work collaboratively with other hospital departments to ensure prior approval and other required procedures are completed before care is delivered.
Reconcile the daily patient schedule with closed encounters.
Work billing edit reports and review encounters that may require correction.
Scan documents into EPIC daily.
Provide feedback to the Manager about registration and change-posting issues that negatively affect operations, supporting system development and process improvement.
Follow HIPAA and other federal and state agency requirements for proper handling of PHI documents.
Perform other duties as assigned.