Patient Navigator - Cancer Center - Augusta

Wellstar Health System

19h

About The Position

The Patient Navigator is a front-line patient advocate who works with the patient care team to address scheduling issues and guide patients through the continuum of care. The role assesses patient needs, schedules appointments across multiple subspecialties, makes appropriate referrals, and navigates criteria-based scheduling. The Patient Navigator coordinates care across multidisciplinary teams, serves as a liaison among patients, families, caregivers, clinicians, and other care team members, and helps develop care plans that reflect patients’ needs and preferences. The position also provides education and advocacy, addresses questions and concerns, coordinates internal and external resources, and communicates with referral coordinators to ensure required paperwork is complete before scheduled appointments. The role requires strong communication, interpersonal, assessment, teamwork, initiative, and versatility skills, as well as cultural awareness and community relationships.

Requirements

High school diploma or GED.
At least 2 years of experience in a healthcare setting, patient scheduling, or care coordination.
Computer literacy.
Excellent organizational and communication skills.
Strong interpersonal, assessment, teamwork, initiative, and versatility skills.

Nice To Haves

Associate degree in Health Administration.

Responsibilities

Assess patient needs and help patients move through the continuum of care.
Schedule patient appointments across multiple subspecialties and navigate criteria-based scheduling.
Coordinate appointments across multidisciplinary care teams and refer patients to internal or external resources as needed.
Act as a liaison among patients, families, nurses, physicians, allied health professionals, and other care team members.
Collaborate with care providers to develop comprehensive care plans based on individual patient needs, preferences, and insurance permissibility.
Serve as an educational resource for patients and families and communicate relevant information to them and the care team.
Address patient questions and concerns about care and provide education strategies that encourage patient empowerment.
Maintain partnerships with community clinics and social service entities.
Communicate continuously with the referral coordinator and ensure necessary paperwork is complete before scheduled appointments.
Perform other duties as assigned and comply with Wellstar Health System policies, standards of work, and code of conduct.