Patient Navigator-Cancer

Loma Linda•Loma Linda, CA

2d•$25 - $27

About The Position

The Patient Navigator–Cancer coordinates and supports patients’ access to oncology services from diagnosis or referral through all phases of care. The role is a central liaison among patients, families, providers, and support services, ensuring timely, accurate, and compassionate communication. It coordinates appointments, treatments, procedures, and surgeries; secures authorizations and financial clearance; and collects and manages required medical documentation. The Patient Navigator processes incoming referrals, verifies that referral documentation is complete, and facilitates timely scheduling and care coordination. The role actively manages and prioritizes work queues, uses reporting tools to monitor referral status and identify delays, follows up on pending items, resolves queue tasks, and collaborates with clinical and administrative teams to support efficient progress through the continuum of care. The role supports patient flow by directing patients to appropriate services, facilitating orders, and supporting care delivery under the supervision of licensed clinical staff. It contributes to a safe, welcoming, and efficient care environment by monitoring clinic areas, addressing patient needs, maintaining confidentiality, and responding appropriately to sensitive or high-risk situations. The Patient Navigator provides high-quality customer service and emotional support to patients and families, works with a diverse care team, and is flexible to float to various areas as needed. Other duties may be assigned. Loma Linda University Health is a Seventh-day Adventist, faith- and values-based Christian institution. Candidates must understand and embrace the mission, purpose, and identity of Loma Linda and its affiliated entities. The institution’s mission is to continue the teaching and healing ministry of Jesus Christ, and its core values are compassion, excellence, humility, integrity, justice, teamwork, and wholeness.

Requirements

High school diploma or GED required.
At least one year of experience in a medical office or customer service setting required.
Knowledge of medical terminology, insurance processes, and ICD/CPT coding for authorizations and billing required.
Proficiency in Microsoft Office, electronic medical records, and office equipment.
Strong data-entry and typing skills.
Ability to interpret clinical information, apply critical thinking, and manage multiple tasks with organization, accuracy, and attention to detail.
Effective communication in English, including professional telephone etiquette.
Ability to maintain confidentiality, empathy, and cultural sensitivity.
Ability to work independently and collaboratively, adapt to changing priorities, and perform under pressure with sound judgment and professionalism.
Understanding of unlicensed assistive personnel scope, patient care fundamentals, and safety practices, including appropriate escalation of concerns.
Ability to operate basic office equipment, complete accurate documentation, and perform essential physical functions required for a clinical environment.
Candidates must understand and embrace Loma Linda University Health’s mission, purpose, and identity.
No licensure or certification required.

Nice To Haves

Associate degree preferred.
Familiarity with inpatient and outpatient settings preferred.
Spanish language skills preferred.

Responsibilities

Coordinate patients’ access to oncology services from diagnosis or referral through all phases of care.
Serve as a liaison among patients, families, providers, and support services, providing timely, accurate, and compassionate communication.
Coordinate appointments, treatments, procedures, and surgeries.
Secure authorizations and financial clearance.
Collect and manage required medical documentation.
Process incoming referrals and ensure referral documentation is complete.
Facilitate timely scheduling and care coordination.
Actively manage and prioritize work queues and use reporting tools to monitor referral status, identify delays, and improve patient throughput.
Follow up on pending items and resolve work queue tasks.
Collaborate with clinical and administrative teams to help patients move efficiently through the continuum of care.
Direct patients to appropriate services, facilitate orders, and support care delivery under the supervision of licensed clinical staff.
Monitor clinic areas, address patient needs, maintain confidentiality, and respond appropriately to sensitive or high-risk situations.
Provide high-quality customer service and emotional support to patients and families.
Collaborate with a diverse care team and float to various areas as needed.
Perform other duties as assigned.