Patient Education Manager, RERT NF1 PN/HPP, Rocky Mountain (AZ, UT, OR, WA, ID, WY, MT, ND, SD)

Alexion • Phoenix, AZ

3d

About The Position

The NF1 PN and HPP Patient Education Manager (PEM) is an empathetic and trusted educational resource for patients and families. The role engages the local NF1 and HPP patient community through one-to-one meetings, delivers branded and unbranded patient education through programs, and partners with local and regional advocacy groups in close collaboration with Alexion’s Patient Advocacy team. The position helps raise awareness of disease burden, progression, and treatment; refers patients and caregivers to Case Managers for support when starting Alexion therapy; and connects the community with local advocacy networks and approved resources throughout the treatment journey.

The role develops a regional patient engagement plan with Patient Advocacy and brand marketing, coordinates compliant local outreach with cross-functional partners, and educates patients, caregivers, and families about NF1, HPP, treatments, and patient support programs. It also delivers in-person or virtual educational events, works with RAMS to educate offices about the PEM role and OneSource, builds a network of advocates, and tracks and communicates progress against data-driven objectives. The territory may include Arizona, Utah, Oregon, Washington, Idaho, Wyoming, Montana, North Dakota, and South Dakota. Travel is 60–80% and may include evenings and weekends.

Requirements

• At least 4 years of business experience in the healthcare industry.
• Experience engaging with patients and caregivers with rare or chronic conditions.
• Empathy and demonstrated ability to listen, connect meaningfully, and present complex information clearly and engagingly in one-to-one meetings.
• High initiative, solid work ethic, and consistent accountability.
• Ability to adapt quickly and respond positively to frequent change in a high-energy, fast-paced environment.
• Excellent presentation skills for diverse stakeholders and settings, including groups of 150 or more.
• Strong organizational capabilities for strategic and efficient territory management across a large geography.
• Ability to travel 60–80% of the time, including evenings and weekends, and willingness to attend impromptu in-person trainings, educational programs, and business meetings as needed.
• Valid driver’s license and clean driving record.
• BA/BS degree.

Nice To Haves

• Advanced degree.
• At least 3 years of field-based experience in account management, patient education, or sales.
• Experience assisting patients or caregivers.
• Background in advocacy, nursing, rare disease support, or social work.
• Understanding of community engagement groups and nonprofit organizations.
• Understanding of managed care and self-administered products.
• Familiarity with relevant legal and regulatory components of the pharmaceutical and biotech industries; rare disease-specific knowledge is a plus.
• Knowledge of oncologic, neurologic, or rare disease conditions.
• Fluency in reading and speaking Spanish.

Responsibilities

• Develop a regional patient engagement plan in partnership with Alexion Patient Advocacy and NF1 PN and HPP brand marketing that supports commercial priorities.
• Coordinate with cross-functional partners, including Compliance, Legal, Marketing, Market Access, Medical, Patient Advocacy, and Patient Services, to execute local patient outreach compliantly and effectively.
• Educate patients, caregivers, and families in one-to-one meetings, including face-to-face interactions, about NF1 and HPP disease states, NF1 PN and HPP treatments, and Alexion patient support programs.
• Conduct impactful in-person or virtual educational events, when possible, to deliver disease and product information at scale.
• Partner with RAMS to educate offices about the PEM role and OneSource through live and virtual in-services.
• Build a network of NF1 PN and HPP advocates by participating in local advocacy events, identifying educational needs, raising disease awareness, and promoting patient empowerment.
• Refer patients and caregivers to Case Managers for case management support when starting Alexion therapy.
• Connect the NF1 and HPP community, as appropriate, with local advocacy networks and approved resources.
• Meet data-driven performance objectives and track and communicate year-to-date progress to cross-functional partners and Alexion leadership.

Benefits

• Eligibility for short-term incentive bonuses.
• Equity-based awards for salaried roles and commissions for sales roles.
• Qualified retirement programs.
• Paid time off, including vacation, holidays, and leaves.
• Health coverage.
• Dental coverage.
• Vision coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level