Patient Dining Services Manager 2

Sodexo Careers•Edison, NJ

1d•Onsite

About The Position

Sodexo is seeking an experienced Patient Dining Services Manager 2 for Food and Nutrition Services to lead daily patient services operations for their food team at HMH JFK University Medical Center located in Edison, New Jersey. JFK University Medical Center is a 499-bed non-profit, acute care hospital and a member of the Hackensack Meridian Health system, operating as a teaching hospital for complex neurological and rehabilitation care. The Patient Service Manager will provide oversight to the hospital Diet Office personnel to ensure that all nutrition/food regulatory requirements are being achieved in operations. This position will be the conduit between patient tray line and clinical components of compliance. They will implement performance improvement and quality assurance programs targeted to improve nutrition services and patient satisfaction. The role involves interacting with patients and serving as the primary liaison for the clinical (physicians, nursing, and pharmacy) and food service teams. The manager ensures compliance with Sodexo operating policies and procedures and works to maintain those standards, being accountable for the execution of service quality and ensuring customer and client satisfaction. Responsibilities include conducting patient rounding and hosting monthly diet education classes with Nutrition Assistants.

Requirements

Associate's Degree or equivalent experience
2 years minimum management experience
2 years minimum functional experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.
Excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies
Passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily
Knowledge of nutrition and specialized diets
Experience with oversight of diet offices
Strong management skills, preferably in health care

Responsibilities

Provide oversight to the hospital Diet Office personnel to ensure that all nutrition/food regulatory requirements are being achieved in operations.
Serve as the conduit between patient tray line and clinical components of compliance.
Implement performance improvement and quality assurance programs targeted to improve nutrition services and patient satisfaction.
Interact with patients and be the primary liaison for the clinical (physicians, nursing, and pharmacy) and food service teams.
Ensures compliance to Sodexo operating policies and procedures and works to maintain those standards.
Accountable for the execution of service quality and ensures customer and client satisfaction.
Conduct patient rounding.
Host monthly diet education classes with Nutrition Assistants.