About The Position

Patient Dining Associates work on assigned units in a healthcare facility as part of the caregiving team. They help patients make menu selections, assemble and deliver meal trays, and retrieve trays from patient rooms. The role supports patient safety and satisfaction by ensuring meals are accurate and delivered at the right time and temperature. Associates coordinate with nursing, caregivers, culinary team members, and dietitians to support patients’ nutritional needs, restrictions, and preferences, while following applicable health, sanitation, infection control, food safety, confidentiality, and patient rights policies.

Requirements

  • Ability to read, write, and interpret documents in English.
  • Basic computer and mathematical skills.
  • Ability to occasionally lift or move up to 100 pounds and maneuver and push food delivery carts.

Nice To Haves

  • Previous customer service experience.

Responsibilities

  • Help patients understand menu selections and work with nursing to ensure orders comply with nutritional requirements or restrictions.
  • Work with caregivers and the culinary team to determine menu alternatives for allergies, sensitivities, cultural, ethnic, or religious preferences, and requests for additional selections.
  • Manage tray tickets and assemble meals according to each patient’s selection in a timely and accurate manner.
  • Retrieve trays from patient rooms at assigned times.
  • Comply with regulatory agency standards, including federal, state, and JCAHO standards.
  • Follow facility confidentiality and patient rights policies, including HIPAA policies and procedures.
  • Follow HACCP guidelines when handling food, cleaning workstations, and breaking down the patient tray line.
  • Follow facility and department infection control policies and procedures.
  • Assist dietitians, including helping monitor patients who cannot eat by mouth, are on liquid diets, or have a specific calorie count to manage.
  • Communicate patient problems or concerns to appropriate personnel in a timely manner, following department procedures.
  • Complete daily, weekly, or monthly reports as outlined in Morrison Healthcare policies and procedures.
  • Comply with federal, state, and local health and sanitation regulations and department sanitation procedures.
  • Perform other duties as assigned.

Benefits

  • Retirement Plan
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Voluntary Critical Illness Insurance
  • Voluntary Accident Insurance
  • Voluntary Hospital Indemnity Insurance
  • Legal Services
  • Choice Auto and Home Program
  • Medical insurance for full-time positions
  • Dental insurance for full-time positions
  • Vision insurance for full-time positions
  • Life Insurance/AD for full-time positions
  • Disability Insurance for full-time positions
  • Commuter Benefits for full-time positions
  • Employee Assistance Program for full-time positions
  • Flexible Spending Accounts for full-time positions
  • Associates may be eligible for paid and/or unpaid time off in accordance with applicable laws.
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