Part Time Patient Customer Service Representative
About The Position
R1 is a leading provider of technology-driven solutions for healthcare, transforming patient experience and financial performance. As a Customer Service Representative, you will help patients check into the hospital in a fast-paced environment. The role requires accurate and quick information collection, compassionate listening to address patient concerns, and multitasking skills with technology, typing, and phone answering. No prior healthcare experience is needed, making it an ideal entry point for a healthcare career. The position involves working with computers and phones, inputting details across multiple screens, and interacting with patients who may be ill or worried. It is not a casual desk job and often requires being on your feet. The company emphasizes team support and career growth opportunities.
Requirements
- High School Diploma or GED
- Excellent customer service experience
- Up to date on all vaccinations
- Pass a drug test
- Pass a background check prior to hire
- Confident multi-tasker
- Quick study with technology
- Ability to type and answer phones
- Comfortable working across multiple programs and typing quickly
- Comfortable working around clinicians interrupting the registration process for emergent clinical care
Responsibilities
- Help patients check into the hospital
- Collect patient information accurately and quickly
- Answer patient questions during the registration process
- Listen with compassion to address patient fears, concerns, and questions
- Operate computers and answer phones to intake information in a busy environment
- Input patient and insurance details correctly across multiple screens, coordinating with physician and nurse check-ins
- Ask follow-up questions and build rapport with patients in real time
- Assist patients in completing their registration, navigating variations in health plans and coverage
- Work quickly and be prepared for unexpected situations
- Be prepared to see illness and injuries in a hospital/lab environment
Benefits
- Opportunity to constantly learn
- Collaborate across groups
- Explore new paths for your career
- Chance to contribute, think boldly and create meaningful work
- Competitive benefits package
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
