Part Time Patient Customer Service Representative
About The Position
Join R1, a leading provider of technology-driven solutions that enhance patient experience and financial performance for healthcare providers. R1 combines global expertise with advanced technology, including analytics, AI, and intelligent automation, to create exceptional patient experiences. As a Customer Service Representative in Patient Registration, you will be the initial point of contact for patients checking into the hospital. This role involves guiding patients through the registration process, confidently answering questions, gathering accurate information in a fast-paced setting, and building trust during potentially stressful moments. No prior healthcare background is necessary, as R1 provides comprehensive training, making this an excellent starting point for a healthcare career. The position offers the opportunity to make a significant impact, acquire fundamental healthcare knowledge, thrive in a dynamic environment, and be part of a supportive team.
Requirements
- High School Diploma or GED
- Strong customer service experience
- Ability to pass background check, drug test, and meet vaccination requirements
Nice To Haves
- Medical or healthcare experience (but not required!)
Responsibilities
- Work across multiple computer systems to register patients efficiently
- Answer phones and gather information quickly and accurately
- Assist patients who may be ill, anxious, or confused
- Navigate diverse insurance plans and coverage details (with training!)
- Adapt to interruptions from clinical teams during urgent care situations
- Build rapport and ease patient concerns in real time
Benefits
- offering a competitive benefits package
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
