Part Time Patient Customer Service Representative

R1 RCM • Baltimore, MD

20h • Onsite

About The Position

R1 is seeking a Part Time Patient Customer Service Representative for Ascension St. Agnes Hospital in Baltimore. This role is ideal for individuals looking to start a meaningful career in healthcare, even without prior experience, as comprehensive training will be provided. As a Customer Service Representative in Patient Registration, you will be the initial point of contact for patients checking into the hospital. Key responsibilities include guiding patients through the registration process, confidently and compassionately answering their questions, and accurately gathering information in a fast-paced environment. You will be crucial in building trust and providing a calm, helpful presence for patients who may be scared, confused, or overwhelmed. This position offers a fantastic launchpad for long-term career growth within the healthcare field, providing valuable knowledge in areas like insurance basics and hospital workflows. It is a dynamic role that involves balancing accuracy with compassion while interacting with patients, clinicians, and emergency staff.

Requirements

• High School Diploma or GED
• Strong customer service experience
• Ability to pass background check, drug test, and meet vaccination requirements

Nice To Haves

• Medical or healthcare experience (but not required!)

Responsibilities

• Work across multiple computer systems to register patients efficiently
• Answer phones and gather information quickly and accurately
• Assist patients who may be ill, anxious, or confused
• Navigate diverse insurance plans and coverage details (with training!)
• Adapt to interruptions from clinical teams during urgent care situations
• Build rapport and ease patient concerns in real time

Benefits

• competitive benefits package

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees