Part Time Patient Customer Service Representative
About The Position
R1 is seeking a Part Time Patient Customer Service Representative to join their team at Ascension Providence Health Center. This role is ideal for individuals looking to start a meaningful career in healthcare, even without prior experience in the field. As the first point of contact for patients checking into the hospital, you will play a crucial role in transforming the patient experience. R1 is a leading provider of technology-driven solutions that enhance the patient experience and financial performance of healthcare organizations, combining global expertise with advanced technology like AI and intelligent automation. In this position, you will help patients navigate the registration process, answer questions with confidence and compassion, gather accurate information in a fast-paced environment, and build trust with patients during potentially stressful times. R1 provides comprehensive training, making this role an excellent launchpad for career growth in healthcare.
Requirements
- High School Diploma or GED
- Strong customer service experience
- Ability to pass background check, drug test, and meet vaccination requirements
Nice To Haves
- Medical or healthcare experience
Responsibilities
- Work across multiple computer systems to register patients efficiently
- Answer phones and gather information quickly and accurately
- Assist patients who may be ill, anxious, or confused
- Navigate diverse insurance plans and coverage details (with training!)
- Adapt to interruptions from clinical teams during urgent care situations
- Build rapport and ease patient concerns in real time
Benefits
- competitive benefits package
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
