Part Time Patient Customer Service Representative
About The Position
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. The company combines the deep expertise of a global workforce of revenue cycle professionals with an advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As a Customer Service Representative in Patient Registration, you will be the first friendly face patients meet when checking into the hospital. This role involves helping patients navigate the registration process, answering questions with confidence, clarity, and compassion, gathering accurate information quickly in a fast-paced environment, and building trust with patients during potentially stressful moments. No prior healthcare background is required, as R1 provides comprehensive training, making this role a fantastic launchpad for a growing healthcare career. Patients rely on this role for support and reassurance, making it more than just data collection, but a calm, helpful presence during stressful times. You will gain valuable knowledge and skills in healthcare, from insurance basics to hospital workflows, opening doors for long-term career growth. The role is fast-paced, involving movement between computer screens, phone calls, and in-person interactions, balancing accuracy with compassion while working alongside clinicians and emergency staff. R1 fosters a supportive team environment, invested in professional journey with teammates and leaders dedicated to success.
Requirements
- High School Diploma or GED
- Strong customer service experience
- Ability to pass background check, drug test, and meet vaccination requirements
Nice To Haves
- Medical or healthcare experience (but not required!)
Responsibilities
- Work across multiple computer systems to register patients efficiently
- Answer phones and gather information quickly and accurately
- Assist patients who may be ill, anxious, or confused
- Navigate diverse insurance plans and coverage details (with training!)
- Adapt to interruptions from clinical teams during urgent care situations
- Build rapport and ease patient concerns in real time
Benefits
- competitive benefits package
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
