Part Time Patient Customer Service Representative

R1 RCM • Macomb Township, MI

2d • Onsite

About The Position

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. The company combines the deep expertise of a global workforce of revenue cycle professionals with an advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As a Customer Service Representative in Patient Registration, you will be the first friendly face patients meet when they check into the hospital. This role involves helping patients navigate the registration process, answering questions with confidence, clarity, and compassion, gathering accurate information quickly in a fast-paced environment, and building trust with patients during potentially stressful moments. No prior healthcare background is required, as R1 provides comprehensive training, making this role a launchpad for a growing healthcare career. You will make a real difference by providing support and reassurance to patients, learn healthcare from the ground up, and thrive in a fast-paced, dynamic, and supportive team environment.

Requirements

• High School Diploma or GED
• Strong customer service experience
• Ability to pass background check, drug test, and meet vaccination requirements

Nice To Haves

• Medical or healthcare experience (but not required!)

Responsibilities

• Work across multiple computer systems to register patients efficiently
• Answer phones and gather information quickly and accurately
• Assist patients who may be ill, anxious, or confused
• Navigate diverse insurance plans and coverage details (with training!)
• Adapt to interruptions from clinical teams during urgent care situations
• Build rapport and ease patient concerns in real time

Benefits

• competitive benefits package
• opportunity to constantly learn
• collaborate across groups
• explore new paths for your career
• chance to contribute, think boldly and create meaningful work
• giving back to the community
• taking care of our team

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED